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Research Now

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Event partner

Focus

Le Royal Meridien Shanghai

Official knowledge partner

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#ESOMAR

Asia Pacific 2012

Asia kaleidoscope

Shanghai / 15-17 April

There is an increasing interest and urgency in home-grown innovation throughout Asia. Global companies are establishing R&D centres in...

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Overview

There is an increasing interest and urgency in home-grown innovation throughout Asia. Global companies are establishing R&D centres in China while innovation on a regional level is also blossoming, as research helps companies customise products to address local needs.

Given the kaleidoscopic nature of Asia, the strength of diversity and the ever-changing perception of value, we now ask – should Asia be defined as a region or viewed as multiple “think-tank markets”.

ESOMAR Asia Pacific 2012 explores the challenges of pioneering adaptability, innovation and customising to drive growth by looking through the lenses of Asia’s kaleidoscope.

Programme committee

David Richardson

David Richardson (Committee Chair)
Managing Director
Ipsos Asia Pacific, Korea

Darryl Andrew

Darryl Andrew
Managing Partner, WIMI (When Insight Meets Innovation), China

Vanessa Oshima

Vanessa Oshima
Director, Consumer Knowledge and Insights
The Coca-Cola Company, Japan

Jim Sailor

Jim Sailor
Executive Search and Assessment Consultant
Russell Reynolds Associates, China

Pravin Shekar

Pravin Shekar
Founder, Kreator-in-chief
The Social Catalyst, Krea, India

John Smurthwaite

John Smurthwaite
Chairman, Asia Pacific. Latin America, Middle East & Africa
TNS, Regional Headquarters, Malaysia

Gloria Jun Zhang

Gloria Jun Zhang
COO
Horizon Research Consultancy Group, China

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Programme

Simultaneous translation in Chinese and English will be provided at the conference. Workshops will be run in English.

Sunday, 15 April
09.00 - 20.00
08.00 - 09.00 Workshops registration
09.00 - 17.00 Workshops:
  Conference registration
  Welcome reception
Monday, 16 April - Conference day one
09.00 - 17.00
  Opening keynote speaker
Chris Jaques, CEO, M&C Saatchi Asia, Hong Kong
  Shift to Value
  The Asian market is never a homogenous entity, but an ever-changing landscape full of cultural flows , social trends and shift of values. Therefore we must ask, how can companies capture the spirit of the region? This session presents deep insights and creative perspectives to assist you with understanding the market and consumers.
  Introduction by session chair
Gloria Jung Zhang, COO, Horizon Research Consultancy Group, China
  Meeting the 2020 Chinese Consumers
Lihua Li, McKinsey & Company, China
Molly Liu, McKinsey & Company, China
  Global Asian Culture – Connected from Delhi to Shanghai to LA
How Asia youth are changing the world

Joseph Chen, Unilever, Canada
Robin Brown, Environics Research Group, Canada
  "So Many Different Suns"
How successful brands hit the conflux of affordability and aspiration

Sangeeta Gupta, Pepsico India, India
Shobha Prasad, Drshti Strategic Research Services, India
  Discussion Panel: Mobile Research - Have we unleashed its potential?
 

We have been discussing the use of technology in research for many years and as we know with internet research it is not about productivity and cost saving – but about better tools to accessing our consumers in environments that make them comfortable. Mobile technology is increasingly becoming a tool that consumers use to access, share or even collaboratively create information. As researchers we are tasked with finding, filtering and making sense of data and information.

  • What happens when these two worlds of research and mobile technology collide? How can we make sure that the output is greater than the sum of its parts? How do we filter and give meaning to all this?
  • What are the best practices in other industries that market research could learn from? What are the Next Practices in mobile research?
  • Is Asia different from the rest of the world in the use of mobile? How does this impact the way we should think about using it in research?

This session features two presentations and an open discussion with different stakeholders in the conversation around mobile technology and research. Come join and have your voice heard as well!

  Introduction by session chair
Vanessa Oshima, Director, Consumer Knowledge and Insights, The Coca-Cola Company, Japan
  Mobile the Future of Marketing in Asia Pacific
Can marketing research cope?

James Fergusson, TNS, Singapore
Fiona Buchanan, TNS, Australia
  Bringing Mobile to 'Real' Research
Masao Kakihara, Google, Japan
  Open discussion

Panelist:
Hiroto Ebata, Director i-Marketing, Coca-Cola Company, Japan
  Becoming Strategic Partners
  Introduction by session chair
Jim Sailor, Executive Search and Assessment Consultant, Russell Reynolds Associates, China
 

If you look into the websites and marketing materials for nearly any research agency you will see that they claim to be ‘Strategic Partners' with their clients - is it possible that all of them are truly forming meaningful partnerships with their clients? There is no doubt that this is an aspiration for many companies, but how often does it really happen?

  • What does a strategic partnership look like? How is it different from the partnerships clients have with ad agencies, management consultants, and other service providers?
  • Is strategic partnership with research agencies something that clients truly want - and are willing to pay for?
  • What sort of company makes a better strategic partner - a global giant or a small and flexible boutique? And how does industry consolidation affect this?
This session features three case studies followed by an open discussion as well as the introduction of two partnership models followed by an interactive debate. With participation from clients, global companies, and boutiques we expect a very lively discussion!
  Creating Value
Unlocking barriers to high ticket purchase

Sunita Venkataraman, Intel, Singapore
Radhecka Roy, Synovate, Singapore
  Staying on Top
Leveraging business analytics

Holly Hong, Kraft Foods, China
Imran Saeed, AbsolutData Research, India
  A Changing Role of Agency
Acting as a living cell of corporate strategy

Wen Fan, Beijing Horizon Research company, China
  The Rise of Micro-Multinationals
Amit Gupta, Cross-Tab Marketing Services, India
Terry Sweeney, Cross-Tabs, India
  Challenger Companies and Consortium Teams
Made for each other

Hamsini Shivakumar, Leapfrog Strategy Consulting, India
Sharmila Das, Purple Audacity Research & Innovation, India
Shubhabrata Roy, Purple Audacity Research & Innovation, India
Tuesday, 17 April - Conference day two
09.00 - 17.30
  Business Asia
  Talk to six multinationals, and you'll get six different definitions of Asia. There is a constant struggle to come to terms with this nebulous entity. Business strategies intended to crack Asia, to try and master her, are in a constant state of flux. To shed light on the complexities facing marketers as they try and tackle Asia, this session features three thought provoking papers to give us new perspectives on this magical, mythical region. First we will explore the organisational and structural differences across companies to see how they are grappling with this very fluid multi-market. Next we will take a very granular view of a rich database that will help advertisers make their ads work more efficiently, and finally, we will debunk a few myths about the rural hardships in emerging India.
  Introduction by session chair
Darryl Andrew, Managing Partner, WIMI (When Insight Meets Innovation), China
  Sharing Asia Pacific Marketing Excellence
Building a blueprint to ensure customer insights drive business growth

Maryan Broadbent, AIA Insurance Group, Hong Kong
Adam Riley, DVL Smith, UK
  Optimising Advertising ROI
Applying general principles of advertising response to media buying

Keith Spencer, IPSOS ASI, Australia
  Rich New World
Re-connecting with rural India

Rajaram Senapaty, LG Electronics, India
Sandeep Dutta, TNS, India
Kashmira Chadha, TNS, India
  Learning Skills
 

This fun and interactive session will provide an opportunity to experience key principles underlying the facilitation of ideation workshops, and internal workshops where you need collaborative creative problem solving.

  Introduction by session chair
John Smurthwaite, Chairman, Asia Pacific, Latin America, Middle East & Africa, TNS Regional Headquarters, Malaysia
  The Value of "yes and" for Market Research
The role of improv in the emerging new world of innovation practice

Lee Ryan, Raspberry Innovation Research and Strategy, Australia
  Unearthing Salt of the Earth
An approach to unleash the grass root creativity

Jacky Cheung, WIMI (When Insight Meets Innovation), Hong Kong
  Key Clients Interview

Listen to the leaders of insight functions in blue chip companies in the region on their views on how to ensure customer insights drive business growth today and in the future. This is a golden opportunity to understand from those who really know what are their challenges, opportunities and expectations. It promises to be an eye opener and to provide unique strategic advice. A keynote session not to be missed!

Participants:
Wellington Chu, Product Marketing, Volvo Car China, China
Cindy Mao, Consumer Insights Director, VF Corporation Asia Pacific, China
BV Pradeep, Vice President Consumer & Market Insight (CMI), Unilever Asia, Sngapore

Lihong Qin, Manager of Customer & Corporate, Longfor Properties, China
  The Techno Wave (Fast track)
 

In the African forest, we need to keep running - fast - whether we are a lion or a deer! Run to survive. Run to eat! Likewise, in this new world of tech-enabled MR, we need to run - to stay on the cutting edge. Welcome to a dedicated session on the Techno Wave. One session that will assist you to learn to adapt, to survive, to succeed!

  Introduction by session chair
Pravin Shekar, Founder, Kreator-in-chief, The Social Catalyst, Krea, India
  Making Sense of Conversations
Using Facebook friendship networks & social network analysis to demystify word of mouth

Scott Taylor, Soup, Australia
Lars Groeger, Macquarie Graduate School of Management, Australia
  Understanding Our Consumers Better in the Changing World
How to integrate e-commerce and social media into market research

David Shi, Nongren.com, China
Sharong Chow, ChicTalk, China
Raymond Liang, CSG (Consumer Search Group), China
  Facing the Future
Webcams as a survey tool in China

Alastair Gordon, Gordon & McCallum, New Zealand
Eric Gu, SSI, China
Tim Llewellyn, nViso, Switzerland
  Robots' Journey to the East
Using pioneering social media research technology to solve the market research challenges in China

Richard Shaw, BrainJuicer
Anna af Hallstrom, BrainJuicer, UK
  Can Survey Gaming Techniques Cross Continents?
Examining cross cultural reactions to creative questioning techniques

Jon Puleston, GMI, UK
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Presentation abstracts

Monday, 16 April - Conference day one

Meeting the 2020 Chinese Consumers

Lihua Li, McKinsey & Company, China
Molly Liu, McKinsey & Company, China

The consumer market in China is set to become the world’s second largest by 2020, at an annual growth rate of >8%, far outpacing the developed markets and even other emerging markets. Although all consumer businesses have been educated about the importance of the Chinese market, they also need to understand that the consumption environment in the next ten years is very dynamic. Businesses need to clearly understand the economic, regulatory, demographic and social forces that shape the consumer landscape, and leverage consumer insights to become better positioned for growth opportunities. This presentation uncovers the growth opportunities in the next decade, and how companies could become well positioned for growth.


Global Asian Youth Culture - Connected from Delhi to Shanghai to LA
How Asia youth are changing the world

Joseph Chen, Unilever, Canada
Robin Brown, Environics Research Group, Canada

Whereas 20 years ago young people in South and East Asia may have followed trends established in the West, they are now starting to create and drive trends globally. This is happening in the context of not only the rise of the middle class in India and China but large but digitally connected diasporas of young Asians in both Europe and North America –especially in North American universities. The presenters will guide the audience through this change and address the significance of these developments in two respects:

  • Assessment of opportunities and development of strategies to communicate to young people globally.
  • Insights into the characteristics of a future global consumer culture.

"So Many Different Suns"
How successful brands hit the conflux of affordability and aspiration

Sangeeta Gupta, Pepsico India, India
Shobha Prasad, Drshti Strategic Research Services, India

How do you position a brand to consumers in emerging markets that is at the same time affordable and desirable? Is it possible for a low priced brand to be aspirational? What creates "star" brands at all levels of these markets? The Theory of Multiple Poverty Lines postulates that instead of a linear ladder of affluence there are multiple affluence pyramids and points of affluence that individuals aspire to. It is therefore possible to identify at various levels of the market, the conflux between aspiration and affordability. This presentation takes this thought forward towards a deeper understanding about the dynamics between these concepts and consumption behaviour, to arrive at a model or framework that helps marketers to make better brand decisions for success in emerging markets.


Mobile the Future of Marketing in Asia Pacific
Can marketing research cope?

James Fergusson, TNS, Singapore
Fiona Buchanan, TNS, Australia

Once online, Digital becomes the medium relied upon most - challenging both client marketing departments and agencies. In Asia Pacific, the future of Digital is very much Mobile. Mobile's role in consumers' lives across the region is changing. The presentation is underpinned by a combination of mobile passive meter monitoring (mobile clickstream), robust quantitative analysis of both Asia Pacific's Online and Mobile Phone user populations (n=40,000 interviews) and supported by ethnographic research. Enabling conclusions to be drawn about the varying role mobile plays in peoples' lives across geographies and socio economic levels, the presentation highlights the resultant diverse challenges for clients and the MR industry, and uses case studies to demonstrate the future of both marketing and MR.


Bringing Mobile to 'Real' Research

Masao Kakihara, Google, Japan

Mobile phones are now so deeply embedded into our social lives that it is almost impossible for us to clearly distinguish our mobile media usage from any other media usage in our everyday lives. This presentation discusses our global study on consumer smartphone usage across 30 countries including widely the APAC region. It also introduces some cutting-edge research initiatives to gain deep insights into consumer's dynamic digital lives across mobile and desktop devices. Methodological and practical issues are also addressed in detail in this presentation.


Creating Value
Unlocking barriers to high ticket purchase

Sunita Venkataraman, Intel, Singapore
Radhecka Roy, Synovate, Singapore

This presentation will be of compelling relevance in sharing insights in how to expand and grow high value categories in emerging markets by overcoming some specific barriers that are intrinsic to emerging markets – and enhancing value to desire and creating a purchase urgency:

  • In spite of knowledge on the benefits and the desire to own a PC, there are several culture specific barriers that operate uniquely in emerging markets.
  • Unlike mature markets where selling often happens to second generation (and therefore already converted) consumers, in emerging markets we need to sell to consumers who have not yet been convinced of the value and believe that they can still do without a PC.
  • More so in emerging markets, establishing value means going beyond the usual marketing communication.

Staying on Top
Leveraging business analytics

Holly Hong, Kraft Foods, China
Imran Saeed, AbsolutData Research, India

The global markets are shifting, with manufacturers reaching close to saturated demand levels within the developed countries. The new economy countries like those of the BRIC countries are gaining huge focus. Both manufacturers and marketers are racing to have a bigger share of the pie, though with relatively small investment pockets. The business objective of “growth with constrained investments” demands the businesses to perform on a high volume/high ROI matrix. Doing deep dive analysis to identify opportunity might have been simpler in the developed countries, but it is not the same across these new economy countries. This presentation provides an approach towards building the application and implementation of data driven decisions along with business hypotheses, experience and judgment in driving business performance.


A Changing Role of Agency
Acting as a living cell of corporate strategy

Wen Fan, Beijing Horizon Research company, China

In China, the social welfare field is experiencing initial development and many domestic social welfare foundations and corporations lack of experience in their brand propositions. This presentation provides a case study to illustrate how a market research company would strategically cooperate with its client in brand building beyond traditional research methods and application, then further discusses the market agency ‘s changing role in the new Chinese market.


The Rise of Micro-Multinationals

Amit Gupta, Cross-Tab Marketing Services, India
Terry Sweeney, Cross-Tabs, India

A new breed of entrepreneurs is creating “micro-multinationals”, organizations that are global from day one. What differentiates micro-multinationals from the large MNCs is the fact that they are small businesses. They have been able to perfect the mix of in-house, off-the-shelf and outsourcing ingredients very early (in some cases within a few weeks). The presenters cite workplace examples to share how the micro-multinational trend is now a reality and is radically changing the way research is conducted and insights delivered, and how it has helped smaller firms compete effectively and win multi-country, multi-mode businesses from global research firms.


Challenger Companies and Consortium Teams
Made for each other

Hamsini Shivakumar, Leapfrog Strategy Consulting, India
Sharmila Das, Purple Audacity Research & Innovation, India
Shubhabrata Roy, Purple Audacity Research & Innovation, India

This presentation makes the case that a collaborative team from a network of boutique consulting and research firms along with independents is the right model for researchers to become strategic partners to Challenger Clients. It shows the contrast between the ‘Consortium’ model and the conventional, single firm, ‘Pyramid model’ of working and the ways in which the Consortium model delivers better to Challenger clients. It aims to present a validation of the experience of the presenters via interviews with Challenger clients, researchers and brand/innovation consulting firms.

 

Tuesday, 17 April - Conference day two

Sharing Asia Pacific Marketing Excellence
Building a blueprint to ensure customer insights drive business growth

Maryan Broadbent, AIA Insurance Group, Hong Kong
Adam Riley, DVL Smith, UK

This presentation is about how the world is changing and what client insight professionals must do to help the companies for whom they work respond and be commercially successful. The goal is to set up a best practice blueprint for clients with insight roles working in the changing Asia Pacific market. Based on a research programme funded by AIA and DVL Smith, the presentation will examine:

  • Changes in the global insight landscape.
  • Key cultural variations between and within Asia Pacific markets.
  • A review of how different approaches to marketing undertaken by Western and Asia Pacific based organisations are being affected by the social transformation agenda.
  • An audit of the skills/capability levels in insight detection and marketing consultancy in the East and West.

Optimizing Advertising ROI
Applying general principles of advertising response to media buying

Keith Spencer, IPSOS ASI, Australia

Marketers throughout Asia Pacific tend to believe that local conditions need to be allowed for in order to adequately assess advertising performance. A review of TV media environments and tracking databases strongly suggests that response to advertising is actually based on a few basic, universal principles. Local conditions are of less importance. Despite this, media buying practices vary considerably from country to country. Applying these basic principles to media investment suggests significant improvement in ROI can be achieved across Asia Pacific. This approach likely offers greater potential than, for example, spreading campaigns across a broader range of conventional and digital touchpoints.


Rich New World
Re-connecting with rural India

Rajaram Senapaty, LG Electronics, India
Sandeep Dutta, TNS, India
Kashmira Chadha, TNS, India

About 70 years ago, Aldous Huxley talked about the emergence of the Brave New World. A new world is emerging in India; the new rich rural India. This presentation demonstrates how a cultural model was constructed and applied to gain a deep understanding of this emerging market which has witnessed radical shifts in lifestyles, needs and aspirations fueled mainly by communication explosion, technology advancement and a buoyant economy. The rural rich in India is a new breed which defies stereotypes and a true understanding of their psyche required a complete unlearning of how one looked at rural life until now and a fresh examination of rural life today. At the core of this model is Participatory Rural Appraisal (PRA), a methodology commonly applied in social research that was adapted to meet the challenges of consumer research. This was flanked by a range of Qualitative methods that included Ethnography, Material Anthropology and Trend spotting. These tools complemented each other and contributed in generating a rich and textured understanding of the lives of the affluent rural consumers as it are today and in the near future. The client, a leading global player in the consumer durables market, is using the insights from the research to customize their products to meet the special needs of the newly rich rural consumers and develop an optimal market strategy.


The Value of “yes and” for Market Research
The role of improv in the emerging new world of innovation practice

Lee Ryan, Raspberry Innovation Research and Strategy, Australia

This is an experience of improv - the key principles which underly creative practices utilised by design practioners and innovation companies around the globe. Improv is saying 'yes and', and leads to better collaboration and creativity. So how can improv be utilized within market research? The benefits of improv for MR practioners include:

  • Facilitating ideation workshops
  • Enabling research and business teams to collaborate and create new practices for their own business
  • Building competencies to facilitate teams in client organisations in idea finding Improv practice is the best way to build the new creativity and collaboration muscles we need in the new emerging world of innovation and for MR leaders to work successfully with new partners and agencies.

Unearthing Salt of the Earth
An approach to unleash the grass root creativity

Jacky Cheung, WIMI (When Insight Meets Innvation), Hong Kong

This presentation will reveal a systematic approach to ideation - the specification, the process and related theories/rationales. The aim is to provide answers/suggestions to the five issues we see in the current ideation approach. Use of an actual case study demonstrates the effectiveness of the approach. By unleashing creativity, every product can be further innovated in certain ways. The choice of product this time is table salt – and housewives are the target consumers. If we can innovate with table salt, what else can we do next?


Making Sense of Conversations
Using Facebook friendship networks & Social Network Analysis to demystify word of mouth

Lars Groeger, Macquarie Graduate School of Management, Australia
Scott Taylor, Soup, Australia

Word of Mouth (WOM) is consistently found to be the key driver in purchase decisions. Yet the industry is content to put understanding WOM in the “too hard” basket. Findings from this global first study using Facebook social networks to track offline conversations will address this issue bringing WOM research into the mainstream. This presentation will:

  • showcase an unprecedented method of tracking offline WOM using Facebook friendship networks;
  • visualize communication networks within and across friendship networks over multiple referral chains;
  • reveal which ties WOM travels and how the structure of friendship networks impacts the spread and reach of conversations;
  • exhibit the impact of multiple referrals on purchase behavior;
  • show how these insights can maximise impact and reach of conversations about brands.

Understanding Our Consumers Better in the Changing World
How to integrate e-commerce and social media into market research

David Shi, Nongren.com, China
Sharong Chow, 尚透社Chictalk时装品牌, China
Raymond Liang, CSG (Consumer Search Group), China

This presentation will emphasise the innovative thinking of research that is applied in e-commerce, social media and social CRM. Two key aspects will be illustrated:

  • How to understand our consumers in the internet era. How different e-commerce models influence consumer behaviors in terms of purchase behavior and user experience.
  • How to use innovative methodologies, which include data mining, website text searching skills and semantic analysis along with market research methods to deeper explore the needs of target audiences and segment them.

The presenters will also apply cases to further illustrate the above ideas and point out the considerations of how to do marketing in the context of e-commerce environment.


Facing The Future
Webcams as a survey tool in China

Alastair Gordon, Gordon &McCallum, New Zealand
Eric Gu, SSI, China
Tim Llewellyn, nViso, Switzerland

Facial expressions are one of the strongest visual methods to convey emotions and one of the most powerful means used by human beings to relate to each other. 3D Facial Imaging directly records human emotions from facial expressions. It can be applied to better measure consumer response to marketing stimuli (e.g. advertising, packaging, retail displays) and is a robust, repeatable method. This presentation shows, via a case study in China, how an automated, artificial intelligence based system of facial imaging can be integrated into online panel, in a way that complements traditional survey based approaches. This produces new insights, both on how people answer conventional questions and on how to exploit more efficient ways of gathering accurate response to complex marketing questions.


Robots' Journey to the East
Using pioneering social media research technology to solve the market research challenges in China

Richard Shaw, BrainJuicer
Anna af Hallstrom, BrainJuicer, UK

Market research (especially qualitative) has problems with scale; this makes China one of the biggest challenges in the industry. With a pop. of 1.3 billion and 34 cities with more than 3 million inhabitants, conducting research with representative results can seem impossible. In the past year BrainJuicer has developed its DigiViduals™ technology to work in China - a major undertaking that has included collaborating with a range of Chinese web companies. This presentation will show how DigiViduals™ can help to understand the lives of three segments in the geographically diverse cities of Shanghai, Beijing and Guangzhou without the logistical problems and costs associated with traditional fieldwork.


Can Survey Gaming Techniques Cross Continents?
Examining cross cultural reactions to creative questioning techniques

Jon Puleston, GMI, UK

Over the last few years we have seen a proliferation of a range of more creative ways of asking questions in online surveys and more recently the idea of gamification has exploded onto the conciousness of market researchers along with a whole new batch of thoughts and idea on how questions can be asked in surveys. One of the key questions is how well will some of these techniques work in different countries? There is also a second question: are they relevant? The aim of this presentation is to shed some light on this issue, through the fielding of an experimental survey in different countries containing a range of different creative question formats and comparing the responses.

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Speakers/authors

Opening keynote speaker

Chris Jaques

Chris Jaques

CEO, M&C Saatchi Asia, Hong Kong

Chris Jaques is one of the most experienced international leaders in the world of consumer communications, having led some of the industry’s largest communications companies in every part of the globe.

Chris has been CEO of Asia for Bates Advertising, President of Europe for Ammirati Puris Lintas, Chairman of Asia Pacific for BBDO, and CEO of North America for Young & Rubicam.

During that period, he has led the creation of major international campaigns for brands like HSBC and Citibank, Nokia and Microsoft, Shell and Chevron, Unilever and Mars, Campbell’s and Coca Cola, and many, many more.

Currently CEO of M&C Saatchi Asia, Chris is a passionate believer in the power of simplicity during an age of increasing complexity, and is evangelical about its fundamental importance in the success of all businesses, regardless of geography, sector or scale


Adam Riley

Adam RileyDirector, DVL Smith, UK

Adam Riley's career spans customer insight, marketing strategy and consultancy. Adam was formerly a senior consultant in the marketing strategy practice of Monitor Company Europe, a Global Marketing Strategist in the Chairman's Office of Samsung Corporation in South Korea, and Group Head for International Research at IPSOS UK. He holds a first class honours degree, a marketing Masters and an MBA from The London Business School. Most recently Adam has presented at two sessions organised by the UK's Association of Users of Market Research (AURA): one session in March 2011, focused on Customer Insight; the second session examined ways of Communicating Insight throughout Client Organisations (April 2011). Adam, as a management consultant with Monitor, has also written various papers on Customer Segmentation, his specialism. In 2011 Adam had a paper published in the Chartered Institute of Marketing's 'Marketor' and also a paper in 'Market Leader'on the changing insight landscape.


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Alastair Gordon

Alastair Gordon

Managing Partner, Gordon & McCallum, New Zealand

Alastair Gordon is one of Asia Pacific's most experienced market research professionals, he has worked across sectors ranging from consumer goods to telecommunications and social policy. Previously, Alastair was Global Head of Custom Research R&D at the Nielsen Corporation. He has held senior positions throughout Asia at regional (Head of Custom Research in Asia-Pacific) and local levels (Managing Director of the Nielsen companies in Philippines and Malaysia). Alastair holds an MA (Hons) in Political Science from the University of Canterbury and is a Fellow of the New Zealand Market Research Society as well as a member of ESOMAR. Alastair has been a regular presenter at regional and international marketing and advertising conferences, such as the Marketing Science Institute, World Marketing Congress, and ESOMAR. He is author of a chapter on Emotion Research in "Leading Edge Marketing Research", by Robert Kaden et al (Sage Publishing, USA, November 2011). Recent presentations include 2011 AMSRS (where the paper won the ESOMAR- sponsored Best Presentation Award), MRSNZ 2011. He has conducted Webinars for the AMA (2010) and the NewMR Festival (2010) and presented at ESOMAR (Lisbon, 2004) and Singapore (2002).

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Amit Gupta

Amit Gupta

Senior Vice President, Cross-Tab Marketing Services Pvt. Ltd., India

Amit Gupta has over 14 years of experience spanning a wide spectrum of roles within the market research industry. At Cross-Tab, he leads the client services function and manages new process transitions. Prior to joining Cross-Tab, Amit led the market research practice at WNS, Mumbai where he served as an Account cum Operations Director for a 120-FTE market research relationship before moving into a more strategic role. In previous roles he worked as a quantitative researcher with TNS India, IMRB (part of Kantar), and The Nielsen Company.

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Anna af Hallstrom

Anna Hallstrom

Research Associate, Brainjuicer, UK

After graduating from Cambridge with first a BA and then an MPhil in English literature, Anna Hallstrom worked in financial market research for the first two years of the latest global economic meltdown. Following a year out to write and illustrate a graphic novel for the independent publishing company she co-founded in Finland, Anna joined BrainJuicer, where she combines quantitative and qualitative research, new research methodologies and the occasional cartoon. Anna uses her background in comics, literature and theatre to promote story-telling in research. She authored the comic strip framing the findings in "Behaving economically with the truth - How behavioural economics can help market research to better understand, identify and predict behaviour" (nominated for ESOMAR Congress 2011 Best Paper Overall).

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BV Pradeep

BV Pradeep

Vice President Consumer & Market Insight (CMI), Unilever Asia, Singapore,

Pradeep is currently the Vice president – Consumer & Market Insight(CMI) at Unilever Asia Pte Ltd, based in Singapore. He leads the CMI team for the Asia, Middle East & Central Eastern European region. He has been with Unilever for over 17 years. During this period, he has worked across Home care, Personal care & Foods divisions. He was the Global VP CMI for the Home & Personal care division , based in London , which was his immediate previous position , two years ago. Pradeep is an engineer & MBA with Gold medals in Marketing from the premier management institute, Indian Institute of Management, Bangalore. He has been in market research function for over 20 years. He has worked across several industries , prior to Unilever, in the automotive industry, watch & jewellery industry and the earthmoving machinery industry. Pradeep was the President of the Market Research Society of India for 6 years from 1999 to 2005. He championed a new format of seminars called 'MR WORKs' to drive usage of MR across the Indian industry across sectors, which was very successful. He was also the chairperson of the National Joint Industry body on TV audience measurement in India. He has been a member of the Market research society, UK for over a decade. Pradeep is married , His wife is a dentist , specialising in Prosthodontics. She currently works in the Professional marketing area for Oralcare. They have a son and a daughter , both teenagers.

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Cindy Mao

Cindy Mao

Consumer Insights Director, pVF Corporation Asia Pacific, China

Cindy has spent almost 15 years in the research industry on both client and agency sides. She has rich experience at mining consumer insights to navigate strategic business decisions and brand building activation. She is very curious about the emerging trends that are captivating and motivating the Chinese youth sub-culture, as well as harnessing the rich potential of the insights that can be gleaned from the digital world. Cindy is also passionate about utilizing creative and innovative research toolkits to help keep abreast of the fast evolving and dynamic China market. Cindy now works at VF Corporation Asia Pacific as Consumer Insights Director. Prior to that, she was the Consumer Insights Director at McDonald's China and Research Director at General Mills Great China

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Eric Gu

Eric Gu

Country Manager, SSI Inc., China

Eric Gu has more than 10 years of experience in the market research and data service industries in China. Prior to SSI, Gu worked for GfK as Global Service Director. Before GfK, he worked at BDA, a leading telecom consulting firm in China, as Senior Business Development Manager. Eric has a Bachelor’s degree from Beijing Second Institute of Foreign Languages. He has been a speaker at the TFM&A Conference (Technology for Marketing and Advertising), CMRA and APRC Conferences.

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Fiona Buchanan

Fiona Buchanan

Technology Development Manager Technology, TNS, Australia

Having commenced her career at TNS in 2005, Fiona Buchanan has evolved into one of the company’s foremost experts in consumer technology usage. Her biomedical background provides a strong analytical structure with which she approaches client challenges. Fiona spent 24 months seconded to Motorola's head office in Chicago, and the past 12 months at TNS responsible for the Mobile Life syndication. She has delivered presentations on mobile phone marketing at client events in the United States, Mexico, Brazil and Indonesia.

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Hamsini Shivakumar

Hamsini Shivakumar

Director, Leapfrog Strategy Consulting Pvt Ltd, India

Hamsini Shivakumar is an accomplished brand strategist, researcher and communications thinker with over two decades of experience. Her previous roles include researcher, strategist and Head of Planning at JWT. Hamsini wears the lens of an 'insider-outsider' to offer insights and perspectives on the changing Indian consumer. She has previously published in Market Leader (2005) and Admap (2005/2006), The Economic Times and Hindu Business Line (2005-2007); WPP Group, Atticus Award winning paper in 2005; and co-authored and presented the paper “Insight, Cultural Diversity and Revolutionary Change: Joined-up Semiotic Thinking for Developing Markets” with Malcolm Evans at the ESOMAR Congress, Athens in 2010; as well an article on value elements and consumer capital formation published in the April 2011 issue of Market Leader.

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Holly Hong

AHolly Hong

Insight Manager, Kraft Foods, China

Holly Hong is driving consumer insight and strategy planning. She has extensive experience in consulting and conducting workshops with her leadership team around various marketing research projects. Holly majored in Economics at Peking University and received a MBA in Marketing from New South Wales, Australia.

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Imran Saeed

Imran Saeed

Senior Manager, AbsolutData Research, India

Imran Saeed has over 10 years of experience in marketing analytics and financial risk analytics. Imran currently works in international and developing markets across Asia, Central and Eastern Europe and the Middle East in leading marketing effectiveness practice. He has extensive experience in consulting and workshops around marketing investment strategies, and was instrumental in driving 75MM USD in revenue via re-allocating marketing investments. Imran was previously at HSBC Analytics leading the Recovery & Risk Strategy team for the Auto Finance group , and with GE Commercial Finance driving risk strategies impacting over 100 MM USD. A graduate in economics and post-graduate in quality management, he has also received a Black Belt from GE. Prior presentations include IIR Boston - Measure Up Conference June 2011 and IIM-A – ICA Dubai, 2011.

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Jacky Cheung

Andrew Dexter

Managing Partner and Founder at WIMI, Hong Kong

WIMI (When Insight Meets Innovation) is an independent marketing research consultancy firm. Prior to his current role, Jacky spent 14 years in the marketing research industry in various senior roles in renowned agencies including Senior Research Manager in Oracle Added Value, Head of Qualitative Research of Synovate China, Research Director of Ipsos China, and Managing Director of WisdomAsia (HK) in 2010. He has earned the Bachelor (Hon) of Business Administration (Marketing) of The Chinese University of Hong Kong.

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James Fergusson

James Fergusson

Managing Director Global Technology, TNS, Singapore

While at TNS James Fergusson has held numerous senior management positions including Managing Director Global Technology Sector, Global Director Emerging Markets, and Head of Vertical Sectors Asia Pacific, Africa and Latin America. In his current role James is also responsible for insights driven from TNS' syndicated research. Prior to joining TNS in 2002 James was an equity partner in Melbourne Agency TQA Research. With almost 19 years of technology research specialisation he has specific expertise in the evolution of the mobile phone from a simple communications device to the enabler it is today. James is a firm advocate that the mobile phone will become the primary marketing and communications channel in Asia Pacific as well as a pivotal driver in the path to purchase. He has spoken at ESOMAR Asia Pacific twice previously as well as served as a conference committee member and chairperson at ESOMAR Telecommunications conferences. James has also spoken frequently at technology industry conferences such as Communicasia and the Mobile Marketing Association, and is frequently invited to speak at client management conferences for many of the world's leading Fortune 500 companies.

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Jon Puleston

Jon Puleston

VP of Innovation at GMI, UK

GMI (UK) is a leading provider to the global online research, and heads up GMI Interactive. His team specialises in the design of interactive surveys and developing specialist technology for conducting interactive online research. Jon was formerly the founding director of Media Intelligence, a research technology business that developed the industry’s first ever flash survey authoring software. His company was purchased by GMI in 2006. Over the last four years he has conducted extensive research investigating techniques to improve panel engagement using interactive research techniques with the aim of increasing the quality of data and completion rates from online surveys and more recently pioneering survey gamification techniques. Jon is an experienced presenter at numerous ARF and ESOMAR conferences.

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Joseph Chen

Joseph Chen

Consumer and Market Insight Manager at Unilever, Canada

Joseph Chen manages insight and strategy on foods, ice cream and multicultural businesses. He began his research career at Millward Brown and Ipsos Reid, and prior to joining Unilever, was at Kraft Canada in the Consumer Insight and Strategy Group. Joseph currently teaches Research Methods at the University of Guelph and serves on the board of the Client Side Researcher Council at MRIA. A frequent speaker at MRIA conferences, he has also presented a number of papers at the Association for Consumer Research (ACR) conference as well as the Cross Cultural Research Conference.

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Hiroto Ebata

Hiroto Ebata

Director, i-Marketing, Coca-Cola Company, Japan

Born in Manhattan New York, Hiroto Ebata holds dual citizenship (United States and Japan) and is the co-author of "Coca-Cola Park's challenge for Eco-System Marketing". After working for Aerospace & Multimedia Division for Itochu, he founded Digipri Co., Ltd. in 1996 and served as its CEO. As the world’s first online photo service, Digipro acquired a patent for the world’s first digital camera printing terminal and serviced clients such as Yahoo!, goo, Google, Canon Inc., Fujifilm, FamilyMart, Three F and others. In 2005, he joined Coca-Cola (Japan) as director of New Platform, Consumer Marketing (now called i-Marketing, Marketing Operations). Hiroto Ebata has served as a member of the Japanese Ministry of Economy, Trade and Industry’s Research Committee on Intellectual Property Rights for Small and Medium Enterprises. He has received “Web-jin (Web People) Grand Prize” by the Web Advertising Bureau (WAB) of Japan Advertisers Association Inc.. He holds an MBA and Global Management Program (GMP) certificate from Stanford Graduate School of Business in 1994.

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Kashmira Chadha

Kashmira Chadha

Consumer Research Consultant, TNS, India

Kashmira Chadha has 20+ years of experience in corporate marketing, strategy, communication and research. Prior to becoming a consultant, Kashmira has worked in companies such as Coca-Cola, GlaxoSmithKline, Colgate Palmolive, Pernod Ricard India and worked on various categories including beverages, spirits and wines, toilet soaps, shampoos, oral care, analgesics and antacids. She was seconded to Colgate Palmolive in New Zealand for nearly two years. Kashmira is experienced in various aspects of marketing, i.e. conventional mass marketing, high profile events, shopper marketing, rural marketing, medical marketing, CRM, and PR. Having earned a MBA from Bajaj University, Mumbai, Kashmira has been a leader of various strategic international and national projects in her various roles.

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Keith Spencer

Keith Spencer

Director Product & Knowledge, Ipsos ASI, Australia

Keith Spencer has over 30 years of market research experience. He became co-owner of Marketing for Change in 1993, which was acquired by Ipsos in 1999 and renamed Ipsos Australia. Keith relocated to North America in 2001 and became responsible for developing the North American Tracking and Equity products for global application. He founded the Ipsos ASI US tracking division in 2002. In 2004 Keith headed up Asia Pacific for Ipsos-ASI. In 2008 he transferred to the UK as Director of Tracking, Europe. Keith took up his current position as Director of Product and Knowledge for Ipsos ASI, Asia Pacific in 2011. He has earned a BA Hons, Psychology, Macquarie University.

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Lars Groeger

Lars Groeger

Marketing Lecturer at the Macquarie Graduate School of Management, Australia

Lars Groeger began his research in the field of WOM and Social Network Analysis in 2003. Before moving to Australia, Lars has studied and worked in Germany, France and the US. He has presented at the.2009 Australian and New Zealand Marketing Academy Conference, ANZMAC, Melbourne, Australia and the 2011 Australian and New Zealand Marketing Academy Conference, ANZMAC, Perth, Australia.

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Lee Ryan

Lee Ryan

Raspberry Innovation Research and Strategy, Australia

Lee Ryan works as a professional problem solver. Her previous role was as Regional Head for Qualitative Research for Asia Pacific, Middle East, Africa and Latin America at TNS, part of the WPP Group. Based in Asia, she led a practice across key emerging markets that specialized in ethnographic tools, brand understanding and front-end innovation. Lee was responsible for developing new methodologies in digital ethnography and co-creation, winning numerous innovation awards within TNS for her work. She has specialized in running complex, international design research projects with an emphasis on applying human centred insights to the innovation process. She has used ethnographic and semiotic tools to understand human based opportunities and solutions for consumer electronics and services. Lee has earned two Master’s degrees including Media Studies from the Institute of Education in London, and a Diploma of Business in Marketing. She has been trained in Creative Problem Solving with the European Creative Problem Solving Conference (CREA) and with the Creative Problem Solving Institute (CPSI) in the US. She has also been trained in Serious Play utilising Lego. Known for her thought leadership, she has won industry awards for her papers and presentations at ESOMAR conferences in Europe, US and Asia Pacific.

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Lihua Li

Lihua Li

Knowledge Expert, McKinsey & Company, China

Lihua Li has worked exclusively in the research & consultant industry for over 20 years, with experience in Singapore, Australia and China including Synovate China (Director) and Pathfinder Strategies in Australia (Research Associate). A native of Beijing, China, Lihua received a Master’s degree from the Southern Connecticut State University (USA). Her previous presentations and publications include HB Plugging and Chugging: How Much Is Enough? (Sawtooth Software Conference 2000) and Capturing the Trading-off Opportunity in China (McKinsey & Company annual publication).

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Lihong Qin

Lihong Qin

General Manager of Customer & Corporate, Longfor Properties, China

Mr. Lihong Qin serves as the General Manager of Customer & Corporate at Longfor Properties Co., Ltd. Mr. Qin joined Longfor Group in March 2008. Qin worked in the Marketing Department of Procter & Gamble (Guangzhou) Ltd. as an Assistant Brand Manager from 2001 to 2003 before he joined Roland Berger Strategy Consultants as a Senior Consultant and Project Manager in 2003. In 2005 he joined Anhui Chery Automobile Sales and Service Company as Deputy General Manager Mr. Qin has been an Executive Director of Longfor Properties Co., Ltd. since September 8, 2009. Qin graduated from the School of International Studies of Peking University in 1999 with a Master degree in Law. He further obtained a Master's degree in Public Policy (MPP) from John Fitzgerald Kennedy School of Government, Harvard University in 2001.

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Maryan Broadbent

Maryan Broadbent

Senior Vice President and Group Chief Customer Officer, AIA Insurance Group, Hong Kong

As a client and major research buyer who has held major leadership roles at the Royal Bank of Scotland, GE Money, Metlife, and now the AIA Group, Maryan has spoken around the world at various client and marketing forums. She holds a First Class Honours degree from Warwick University and has worked on the agency side for MORI, and the Applied Research and Communications Consultancy, before taking up a range of customer centricity roles at RBS, GE, Metlife and currently AIA Group. She is currently based in Hong Kong. Prior to that she was based in Tokyo, and before that Australia. She therefore has extensive experience of the Asia Pacific region. Maryan presented at the Bain Asia Pacific Customer Loyalty Forum in October 2011.

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Masao Kakihara

Masao Kakihara

Senior Research Manager, Google, Japan

Masao Kakihara is primarily working at its Tokyo office. He is currently working on various research projects ranging from audience behavior research to online industry analysis. Prior to joining Google, he was Researcher and Project Manager at Yahoo! JAPAN Research, the advanced research unit of Yahoo! Japan Corporation. Before that Masao was Associate Professor in Management Information Systems at Kwansei Gakuin University. He holds a BA in Economics from Kwansei Gakuin University and both a MSc. and Ph.D. in Management Information Systems from the London School of Economics. Masao has previously presented at ARF and tbe Pacific Asia Conference on Information Systems (PACIS 2010).

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Radhecka Roy

Radhecka Roy

Qualitative Insights Director- Asia Pacific, Synovate, Singapore

Radhecka Roy hails from India and has over 15 years of consolidated MR and Strategic Planning experience. She graduated in Political Science (B.A) before going on to complete a diploma in Marketing Management from the University of Mumbai, India. She also completed one year of the three-year post graduate Master’s programme in Marketing Management. She has worked in several dynamic markets across India and in the APAC region. She is an expert on several specialist qualitative research products including needs segmentation, motivational research tools, creative development work, social research tools, NPD and consumer insight generation. She is experienced in co-ordinating and running large multi-countries and multi-country studies. Radhecka has presented at several ESOMAR conferences.

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Rajaram Senapaty

Rajaram Senapaty

Assistant General Manager Marketing, LG Electronics, India

As head of Consumer Insights, Rajaram Senapaty leads the insights practice at LG Electronics. In his extensive career spanning over 15 years, Rajaram has had the opportunity to practice MR from multiple vantage points, as a provider of insights as well as a commissioner, recipient and buyer of insights. Rajaram started his career as a qualitative researcher with AC Nielsen and then with IMRB before moving to the client side. Prior to his current stint with LG, Rajaram was affiliated with Dabur India Ltd. Rajaram has earned a MBA in marketing from XIM Bhubaneswar, India.

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Raymond Liang

Raymond Liang

Managing Director, CSG, China

Having spent over 16 years in the market research profession, Raymond Lyang has extensive experience in China. Raymond first began his career in SCMR, hereafter he spent over 13 years with Research International and TNS-RI after the merge. In order to assume more challenges in his career, Raymond partnered with CSG (Consumer Search Group) in 2010. He has focused on client development and possesses hands-on experience in diverse sectors including consumer packaged goods, technology, automotive, etc, and this in both quantitative and qualitative disciplines and across various consumer segments for both international and local clients. Raymond received the EMBA from Lingnan College, Sun Yat-Sen University.

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Richard Shaw

Andrew Dexter

DigiVisionary, Brainjuicer, UK

After graduating with a degree in psychology, Richard Shaw ran a small start-up company specialising in online psychological experiments. Since then, he has been at the forefront of applying new technology to understand consumer behaviour. Over the past few years Richard has pioneered the use of new approaches to research such as online research communities, e-ethnography and social media research. He has presented extensively: "Why I love online communities" - 2008 MRS Research conference, London, won the 2008 MRS Special Contribution to conference award; "The future of data visualisation" – 2010 MRS Research conference, London; "Vive la Difference" – 2010 ESOMAR Congress, Athens; "Hacking the data shadow" - 2010 Festival of NewMR, Online; and "Where do good ideas come from?" – 2011, Marketing Society, Online.

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Robin Brown

Robin Brown

Senior Vice President, Environics Research Group, Canada

Robin Brown has been a member of the Environics Research Group since 2008. Prior to joining Environics Research Group, he held senior project management positions with Synovate in Canada and Asia. Robin has 20 years of experience in the market research industry, working in the UK, Asia and Canada. He spent 10 years working in greater China and has leveraged his understanding of Asian consumers to develop a strong track record of research into Canadian newcomers and visible minority communities. Robin’s primary areas of expertise are retail and packaged goods although he has worked with companies from a wide variety of industries including telecoms, financial services and media. He has extensive experience of research into branding, consumer decision-making and shopper behaviour. Robin's writing on consumer behaviour and trends appears in many publications, including the Canadian Market Research and Intelligence Association (MRIA)'s VUE and Imprints magazines and Canadian Journal of Market Research as well as C Store Life magazine. He has presented papers at MRIA's national conferences in 2007 in Ontario and 2011 in British Columbia.

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Sandeep Dutta

Sandeep Dutta

Vice President (Qualitative), TNS, India

Sandeep Dutta began his career with PQR (Qual unit of IMRB) nearly two decades ago, then spent a few years in media to return to Qual research. In his second stint Sandeep worked with Research International in their UK and India offices before moving to TNS India. During this long haul he had an interesting mix of research studies from rural to digital, ethnography to co-creation with consumers, kid world to grey world, and more. With areas of expertise including cultural studies, brand strategy and communication, he finds the best aspect of qualitative research is the never ending process of discovering and learning about life in an uncertain world. Sandeep earned a MBA with specialization in marketing from Delhi University, has presented papers at the Market Research Society India annual seminars in 2010 and 2011, and was winner of the Best Paper Award in 2010.

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Sangeeta Gupta

Sangeeta Gupta

Director, Consumer Strategy and Insight, Pepsico India Ltd., India

Sangeeta Gupta has been in the market research industry in India for nearly two decades, with a long running in qualitative research, some experiences in account planning and brand management, as well as accountability for the custom research branch operations for ACNielsen at Delhi. She is currently responsible for Consumer Insights at Pepsico Beverages, India. A leading expert on the use of insight, in her current role Sangeeta is challenged on a daily basis to ensure the use of insight is maximised in the Age of Attention Deficit. Sangeeta has been an active participant at various local and international conferences, and enjoys both the application of research to business problems as well as the R&D of research. She has presented many papers at ESOMAR events covering a vast array of topics ranging from understanding and use of insights to shopper behavior and use of innovative methods in qualitative research. Sangeeta has also conducted workshops on insight for ESOMAR across Congress 2009 (Montreaux), Qualitative 2009 (Marrakech), Latin America 2010 (Cartagena) the 2010 Summer School (Amsterdam), APAC 2011 and Congress 2011.

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Scott Taylor

Scott Taylor

Insights Chef, Soup, Australia

Scott Taylor has over 10 years of experience in marketing research and has led the Soup research division for the past three years. He was granted the Australian Market and Social Research Society’s Mike Larbalestier scholarship in 2006, and has presented at the past two annual national AMSRS conferences on conversation impact and brand advocacy.

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Sharmila Das

Sharmila Das

Founder Director, Purple Audacity Research & Innovation Pvt Ltd, India

Sharmila Das' passion for travel extended to a curious mind and a wish to understand why people are the way they are. Humanities and psychology became her favorite subjects and later drew her to market research. She has now been a part of the market research industry for nearly two decades. Prior to forming Purple Audacity , she was with IMRB International as Vice President in a 15 year stint with PQR (a specialist qualitative research unit ); the initial three years as a learner and thereafter 12 years leading the team at Delhi and later on both North and South operations. Sharmila believes that market research has given her the opportunity of working across categories, consumer segments, and geographies. She has presented at the following conferences: ESOMAR Qualitative Conference 2001 – Through the revolving doors; MRSI Annual Seminar - The Tale of Two Cities; ESOMAR Qualitative Conference 2002 – Constant Surveillance; • MRSI 2008 – Interactivity Pixels; IMRB Research Conference 2006 – Brutus is an honourable man.

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Shubhabrata Roy

Shubhabrata Roy

Founder Director, Purple Audacity Research & Innovation Pvt Ltd, India

Shubhabrata Roy is Founder Director, Purple Audacity Research & Innovation Pvt Ltd, India. A commerce and management disciple, Shubhabrata today combines his business skills with the riches of philosophy, sociology and semiotics as a qualitative researcher. His fascinations revolve around understanding youth, communication processing and signification in today’s dynamic social fabric. His excitement of going to the depth of consumer psyche, for digging out an insight, the adrenalin rush of learning from other disciplines and applying the same to explain, understand and interpret a client problem is infectious. Shubhabrata has presented at MRSI 2008 – Interactivity Pixels, and the IMRB Research Conference 2006 – Brutus is an honourable man.

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Shobha Prasad

Shobha-Prasad

Director, Drshti Strategic Research Services Pvt. Ltd., India

Shobha Prasad has 20 years of experience in qualitative and quantitative marketing research and advertising, in a period when the Indian consumer has transformed from conservative and pessimistic to loudly confident and optimistic. Her recent effort has been in understanding aspiration and upgradation which forms the core story of modern India. Shobha has worked in India and SE Asia, with prominent brands such as Asian Paints, Bajaj Auto, Royal Enfield, Godfrey Phillips, Britannia and Godrej. She co-founded Drshti Strategic Research Services where she heads the qualitative division. Shobha has presented a number of papers at ESOMAR events over the last three years, the most recent of which won her the "Best Paper Award" and an excellence award nomination at the Qualitative Conference 2010. She has also been a speaker at MRSI events in India.

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Sunita Venkataraman

Sunita Venkataraman

Head of Marketing and Consumer Sales, Intel, Singapore

Sunita Venkataraman is a seasoned market research and marketing professional, with more than 20 years of experience as a market research service provider as well as a market research buyer. Sunita completed her MBA from the Indian Institute of Management (Ahmadabad).

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Terry Sweeney

Terry Sweeney

VP Operations & Client Services, Cross-Tab Marketing Services Pvt. Ltd., India

Terry Sweeney leads the Primary Research Operations team in Cross-Tab. With 15 years of experience, he has keen insight and experience in the online market research industry having worked for a full service agency, an end client and with an online panel supplier. Prior to joining Cross-Tab, Terry worked in a variety of strategic and leadership roles at Research Now/ e-Rewards in the US and EMEA. Terry has also worked at WebEx Communications as a market research manager and at Survey.com as senior director of research & operations. Terry holds a BA in Psychology from Mansfield University in Pennsylvania; a MS in Education from Alfred University in New York; and has pursued doctoral studies in Human Development from the Warner School of Education at the University of Rochester in New York.

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Tim Llewellynn

Tim Llewellynn

Co-Founder, nViso SA, Switzerland

nVisio SA develops scalable and non-intrusive software and technologies for deciphering emotions for the marketing industry and a spinoff from the Federal Institute of Technology in Lausanne (EPFL) Switzerland. He has 10 years of experience in high-tech start-ups and new business units, pioneering new internet enabled wearable devices at the Swatch Group and combined with a diverse background in software development, marketing, and sales for advanced audio and video processing devices in consumer electronics. Tim received his B.E. and M.E. (Hons). degrees in Electrical Engineering from the University of Canterbury, New Zealand, and has presented at a range of technical, software and similar conferences in Europe and North America.

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Wen Fan

Wen Fan

Research Director of Public Affairs, Beijing Horizon Research, China

Wen Fan has worked for Beijing Horizon Research since 1993. She primarily serviced FCG clients on U&A studies, brand studies, etc... Since 2002, she has been in charge of public affairs studies which are now Horizon’s largest study field. Clients include governments and NGOs. Wen has promoted the use of market research by the Chinese government and NGOs, leading her clients to focus on public needs and satisfaction. She is the author of "Find New Public Welfare Questions and the Solutions", published at National Tank (China), 3rd volume.

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Wellington Chu

Wellington Chu

Product Marketing, Volvo Car China, China

I was doing research in the auto market in China when the VW Santana was the only game in town. Whilst I can't claim to be the father of auto research in the China market, I can definitely claim to be the first generation of auto researchers here. Back in 1993 I was the leader of ACNielsen's Beijing office, assisting a US auto giant's efforts to push into this market. Oil is in my blood, as much as China! After long stints in various senior marketing roles for Ford Motor in diverse markets such as Thailand, Japan and Michigan; as well as diving in the mobile internet world at Motorola and T-Mobile, I returned to China a couple of years ago to live my passion for four wheels in this most amazing market. There is nothing more exciting for me than to take actionable consumer insights, to drive decision-making and enhance our company's strategies to ensure profitable growth. I now delight in my current role as Director of Product Marketing in Volvo Car China. It is a special position we find ourselves in….an incredibly strong global brand, with tremendous growth opportunities in our 2nd home market, China". Wellington obtained his undergraduate degrees from the University of Michigan, Ann Arbor. And, Masters from Columbia University, New York.

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Hotel & venue

Found between Nanjing Road East and People's Square, Le Royal Méridien Shanghai hotel is an ideal location for both business and tourists stay, closely located near key shopping areas, and sites such as the Shanghai Museum and Grand Theatre. There are lots of popular bars and restaurants within walking distance, and the famous Bund river is only 5 minutes away.
Rising 66 stories above Shanghai’s central business district, the hotel is one of the city’s most impressive contemporary landmarks. A striking modern design and 761 guestrooms with floor-to-ceiling windows provide unique atmosphere and ensure comfortable and elegant stay.

Le Royal Méridien Shanghai

Address:

Le Royal Méridien Shanghai
789 Nanjing Road East
Shanghai 200001, China

Telephone: +86.21.3318.9999
Fax: +86.21.6361.3388
E-Mail:
reservations.shanghai@lemeridien.com

Hotel & venue's website

How to get there?

Hotel reservation

Download the booking form by clicking the link below:

Download the hotel reservation form *

* Please note:
Preferential room rates are only available to conference delegates.
ESOMAR does not guarantee the lowest room rate when reserving hotel rooms via our online booking form. Please visit the hotel website to ensure you are receiving the best rate for your stay.

 

Useful links

 

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Registration

Please note: To take advantage of the preferential member rate, you can apply for membership while filling in your event registration. Please note - it is not necessary to apply for membership separately. Once you have registered, both the membership fee (plus one-time administration costs) and reduced member fee will then be applied.

Early Bird rate (until 3 February 2012)
Members
Non-members
Regular delegate (Full Conference) EUR 750 EUR 1220
Regular delegate (1 Day Entrance) EUR 650 EUR 750
Academic* EUR 720 EUR 720
Graduate & Young Professional* EUR 500 EUR 720
Exhibition Stand Personnel EUR 500 EUR 500
Workshop EUR 550 EUR 550

* Read the conditions that apply for registration carefully.

Standard rate (4 February 2012 - 23 March 2012)
Members
Non-member
Regular delegate (Full Conference) EUR 1040 EUR 1420
Regular delegate (1 Day Entrance) EUR 650 EUR 750
Academic* EUR 720 EUR 720
Graduate & Young Professional* EUR 500 EUR 720
Exhibition Stand Personnel EUR 500 EUR 500
Workshop EUR 550 EUR 550

* Read the conditions that apply for registration carefully.

Late rate (24 March 2012 - 12 April 2012; includes on-site registration)
Online registration open until 12 April 2012,
16:00 GMT. On-site registration is possible.
Members
Non-members
Regular delegate (Full Conference) EUR 1240 EUR 1620
Regular delegate (1 Day Entrance) EUR 650 EUR 750
Academic* EUR 720 EUR 720
Graduate & Young Professional* EUR 500 EUR 720
Exhibition Stand Personnel EUR 500 EUR 500
Workshop EUR 550 EUR 550

* Read the conditions that apply for registration carefully.

Cancellation Policy

If you are unable to attend, a substitute may attend in your place. Please note, however, that the status of the replacement delegate (member/non-member) may affect the original fee charged. Cancellations must be received by ESOMAR in writing or you will be considered a No Show (no refund given). All refund claims must be received within 5 working days after the event has been held. The cancellation charges will apply irrespective of whether the registration fees have been paid or not.

The following charges will apply:

Conference Workshop
Until 3 February 2012 No charge.
Full refund given
No charge.
Full refund given
After 3 February 2012 Cancellation charge:
EUR 400
Cancellation charge:
EUR 200

Cancellation fee can only be waived upon receipt of visa refusal document.

Disclaimer

My enrolment, attendance and/or participation in ESOMAR’s Asia Pacific 2012 constitutes my agreement and understanding that ESOMAR is permitted to photograph, record and use my name, picture, portrait, likeness, voice and statement(s), as well as any compilation(s) that may result there from. I further acknowledge that all photographs, videos and other recordings of me in any media or medium used and taken by ESOMAR are owned solely by ESOMAR and it alone may copyright those materials containing same. ESOMAR has the right to edit the foregoing in any manner it deems appropriate and such right may be exercised without any inspection, review or approval by me. ESOMAR shall also have the right to use and employ such video and photography for use on television, the Internet (including on the ESOMAR’s website) and in conjunction with the advertising, publicity or promotional materials of ESOMAR. Nothing herein will constitute any obligation on the part of ESOMAR to use, photograph or record me or make any use of the rights set forth herein. I fully understand the content, meaning and impact of this release.



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