GLOSSARY

To assist all those working in the market research and opinion industry ESOMAR maintains a comprehensive glossary of market research and marketing terms.

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An individual’s learned predisposition to behave in a consistent manner towards an object or idea. There are three components of attitude:
  1. A cognitive component - knowledge and beliefs.
  2. An affective component - feelings and emotions.
  3. A conative component - behaviour (usually measured in terms of likelihood to buy).
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