A quest for answers
The campaign against Why

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Author(s): Stephen Phillips, Sarah Hamburger
Collection: Congress 2007 - Excellence - Celebrating 60 years
Keywords: In-Depth Interviews, Focus Groups

ESOMAR Congress 2007 Award Nominee - Best Methodological Paper
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EUR 15.00
Members: EUR 12.00

Everyone wants to know ‘why’ consumers choose brand A, switch from A to B, believe X and behave in certain ways. Yet most of the time, consumers don’t know ‘why’.

This presentation looks at alternatives to ‘why’ and more broadly, the best questioning methods and techniques to get to the truth about people’s attitudes, beliefs and behaviours.

In this quest, other professions are queried about the techniques they use; from forensic psychologists to art therapists and police interviewers.

 




Date of publication: 19.09.2007
ISBN: 92-831-0208-8
Order Code: CON07_32
Number of pages: 17

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