Effective and confident communication in crisis situations.

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Author(s): Alex Gofman, Daniel Moskowitz, Howard Moskowitz, Samuel Rabino
Collection: Global Healthcare 2006
Keywords: Statistic Analysis, In-Depth Interviews

ESOMAR Excellence Award Nominee - Best Paper 2005/2006
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This paper reports the results of a study using experimental design to understand, segment, and optimize messaging with respect to pharmaceutical companies in the hotly discussed and controversial area of pain relief.

The study comprised responses to different, actual 'real' messages about brands, companies, FDA statements, planned corporate actions, and general information. The 24 elements or messages themselves were 'realistic', culled from the corporation news reports over the past few years, and were created as if they came from a corporate press release and communication.



Date of publication: 06.02.2006
ISBN: 92-831-0291
Order Code: S307_01
Number of pages: 26

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