Research Papers

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ESOMAR's Research Papers are conference white papers from world's leading marketing, advertising and market research professionals.

ESOMAR members have full and free access to all papers over 18 months old. To access your archive of conference papers head over to MyESOMAR. If you are interested in becoming an ESOMAR member contact our membership team at membership@esomar.org.

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10.09.2014

Innovation in Customer Feedback

Air France KLM and TNS present the road taken to meet the high standards of modernity. Asking general satisfaction questions is no longer enough. After decades of satisfaction surveys, Air France KLM...


10.09.2014

Inspiring Action at O2

O2/Telefonica showcase how developed a research-based system for improving customer experience, moving from a “rear-view mirror” to a dynamic system which inspires action throughout the...


10.09.2014

French Government: Nudge Me Tender

The jury said: "Excellent paper with immediate applications of the nudge design. Grounded in a solid business case with proven results and more to come.”   Ethnography lies at the...


September 2013

A Whole New World

A group of citizens called “Khon Thai (Thai people)” have a passionate mission to promote a harmonious society and to raise the quality of life for the Thai people. Market research is...


24.05.2013

Understanding the Customer with Analytical CRM

A big data era changes everything in the auto sector, from product design to product management, from sales to after sales. A business line has developed in Chinese auto OEMs: data generation, data...


08.11.2012

Doing More with Less

Recession can prompt unusual levels of creativity. We need to do more with less. Researchers need to increase their business impact. the presenters argue that the way to reach this for qualitative...


06.11.2012

Porsche Research Rally

The amount of user-generated content (UgC) in social media is rising constantly. more and more consumers exchange their product and brand experiences using social media platforms. For this reason an...


13.09.2012

Online Anthropology

An innovative approach to research helped Sprint reverse the customer defections plaguing the company. The research revealed that the secret was to understand, not what features attract customers but...


13.09.2012

Website Versus Traditional Survey Comments

A plethora of general and industry-specific websites make it possible for consumers to share their experiences, often in the form of ratings and open-ended comments very similar to those captured via...


3.05.2012

Purchase prediction and brand loyalty

Traditionally product assessment -before and after its launch- has relied primarily on verbalizations and surveys. These methods offer great insight regarding consumer's opinion and cultural...



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For marketer strategists and intelligence providers worldwide, our publications represent the leading edge thinking in marketing, advertising, media and market research.

This publications service offers the opportunity to view and purchase the complete range of ESOMAR reports, books and individual papers.

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