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Administration (billing and payments)

Can I receive a hardcopy of the invoice?

How and where do I receive the renewal invoice?

How do I pay online?

I did not receive my renewal invoice. When is my membership up for renewal?

I received a credit note with last year’s renewal. How can I use it?

I would like to pay online, however I received a message that the online payment website cannot proceed with my payment. What should I do?

In order to arrange for payment my company needs to have a special contract/agreement signed off by ESOMAR. Is this possible?

I’m not receiving e-mail updates about my membership from ESOMAR. What should I do?

My company requires a PO number to be added to the invoice. How do I get that done?

My question is not listed in this FAQ. Who should I contact?

The company information on my invoice is not correct. How can I request a new invoice?

Awards

How can I participate in the ESOMAR awards?

What awards does ESOMAR offer?

When are the awards open for entries?

Career development

How do I nominate students to attend ESOMAR global events?

I am interested in getting involved in the research industry, can you help?

I am interested in hiring a new colleague – can you help?

I work in the research industry and am looking for a new challenge – can you help?

Codes & guidelines

Are there circumstances where a researcher can pass on a respondent’s personal identifiable data to the client?

As an ESOMAR member, how do I make sure I am applying the ICC/ESOMAR International Code correctly?

Can I make a complaint if an ESOMAR member does not abide by the ICC/ESOMAR Code?

Can researchers access content within private areas on social media sites?

Can we send unsolicited e-mails to recruit respondents for research purposes?

Can we share identifiable quotes from social media sites with our clients?

Can we share respondent photos or videos from social media with our clients?

Do the same rules for online research also apply to interactive mobile devices?

Does ESOMAR publish a standard contract between client and research company?

How do I find out how the law applies in a specific country?

How long should a research company keep records?

If the contact list is provided by the client, can a researcher tell the client which people did not participate in the survey so the client can encourage people to respond?

Must researchers obtain consent to collect social media data for research purposes when people post their views on websites which are open to the public?

Must researchers take special measures when interviewing children and young people online?

My client wants to observe a group discussion. Is this allowed?

Our client wants to know which companies were interviewed in B2B research. Can we provide this information?

What are the key ICC/ESOMAR Code principles?

What are the key privacy issues in online research?

What are the some of the key issues for mobile phone research?

What if my client cancels a research project but I have already incurred costs in paying sub-contractors?

What is the definition of a child as opposed to a young person?

When conducting product tests, who is responsible for ensuring respondents are not harmed as a result of their participation?

Why does ESOMAR require its members to abide by the ICC/ESOMAR International Code on Market and Social Research?

Why is it important for researchers to maintain a distinction between market research and other data collection activities and how do they do this?

Commercial opportunities

As sponsors can we register delegates at a discount?

Can we purchase a mailing list from ESOMAR?

Do we get all the contact information of those that register for our sponsored webinar?

Do we get all the contact information of those that register for the event we sponsor?

We would like to sponsor and present at an ESOMAR event. Can we?

What advertising options are there in Research World?

What does it cost to exhibit at an ESOMAR event?

What is a commercial presentation?

What sponsorship options are available?

Corporate membership - 1. Definition and eligibility

Can any type of organisation join ESOMAR as a corporate member?

Can multinational agencies and client companies have global membership?

Is it possible for an organisation to become a corporate member without having individual members?

What happens if the corporate signatory that undersigns the ICC/ESOMAR International Code on Market and Social Research on behalf of the organisation leaves?

What is ESOMAR Corporate Membership?

Why is ESOMAR opening its membership to companies?

Corporate membership - 2. Category, Structure, Terms

What are the Corporate Membership categories offered?

What is a designated member and what obligations, rights and benefits do they have?

What is a key member and what obligations, rights and benefits do they have?

What is a signatory and what are the obligations, rights and benefits?

What is the structure of Corporate Membership?

Corporate membership - 3. Corporate Benefits and Obligations

Can all individuals of a company take advantage of the organisation\'s Corporate Membership discounts?

What additional services does ESOMAR provide to agency-side and client-side corporate members?

What are the obligations associated with an ESOMAR Corporate Membership for research agencies and clients?

What does the Corporate Membership package include?

Corporate membership - 4. Impact for Individual Members

How can I differentiate a corporate individual member from a regular individual member?

How can I distinguish corporate members from companies who have an ESOMAR individual member?

How does the introduction of Corporate Membership affect individual members?

I am an individual member and I use the Individual Member Mark on my corporate website. Can I still do this?

I am an individual member; does my company need to become a corporate member?

Is regular individual membership being phased out? What would the difference be between corporate individual members and a regular individual member?

What is the difference between corporate members and companies who have an ESOMAR individual member?

Will the benefits and obligations of individual members change?

Corporate membership - 5. Representation

Are all members under the corporate scheme eligible to run for the ESOMAR Council?

Do all categories of members have voting rights?

Do you have to be an ESOMAR member to be eligible to participate in an ESOMAR working groups?

Does Corporate Membership benefit large agencies only?

Would the interests of individual professionals and small agencies still be defended?

Corporate membership - 6. Corporate Application

A key member is required to be a regular individual member in order to represent headquarters or a country. What information is needed for their application process and how long will it take to get an approval?

How do I apply for Corporate Membership?

How do I renew my company\'s Corporate Membership?

How long does a company\'s Corporate Membership remain valid?

How long does the Corporate Membership approval process take?

How to resign from Corporate Membership?

I am currently a regular individual member - how do I transfer to corporate?

Is a company listing in the ESOMAR Directory of Research Organisations included in the Corporate Membership package?

What happens to all key and designated members if a company resigns from Corporate Membership?

What information needs to be provided to apply for Corporate Membership?

Corporate membership - 7. Corporate Member & Benefits Management

Corporate Membership certificate... where is it stored and how can I get a copy of it?

How and where can I access more information on my company\'s Corporate Membership benefits?

How can I update my company listing?

Is it possible to change Designated Member(s) during the year?

Our global Signatory has left the company. Are we still obliged under the Corporate Membership contract? Do we have to replace the Signatory?

Our HQ or Country Key member has left. Must we find a replacement?

When and how do I receive login details for MyESOMAR?

Corporate membership - 8. Corporate Administration (Billing and Payments)

Do I receive one invoice for all Corporate Membership related expenses?

What are the costs of Corporate Membership?

Will I be charged VAT on Corporate Membership invoices?

Directory of Research

How do sponsored listings work?

Are there any additional rules or regulations for listing my company in the ESOMAR Directory?

How can I login to edit/change my company listing?

How can I use the advance search to find the company I am looking for?

How long does it take after doing the updates to get the directory entry to show up?

I tried to make changes to my Directory pages and the status is \"under approval\".

Is the ESOMAR Directory a member benefit?

My company would like to keep our listing in the ESOMAR Directory of Research Organisations, but wishes to cancel all memberships. Can we do that?

The current member left/retired and our company listing is not online anymore. How can we get a new listing?

What is the ESOMAR Directory of Research used for?

What is the ESOMAR Directory of Research?

What security does the ESOMAR Directory of Research offer me as a client?

What should I do if I need to access my directory options but I have either forgotten the password or the login?

What types of companies are listed in the ESOMAR Directory?

When is the deadline to submit our data for the print directory?

Who uses the ESOMAR Directory of Research?

Events

Are workshops included in the registration fee?

Can I apply to become a member of the Programme Committee?

Do I have to be an ESOMAR member to attend an ESOMAR event?

Do I have to write a full paper?

Do I need to pay to become a speaker at an ESOMAR event?

How can I cancel my event registration?

How can I pay my event registration fees?

How do I access the recordings of the Webinar?

How do I become a speaker at an event?

How do I make a group booking? Do we get group discount?

I am a speaker at an ESOMAR event. Do I still need to register online?

I am a student and would like to attend the ESOMAR events. What should I do?

I am in the process of becoming an ESOMAR member - can I receive the members’ discount?

I am not sure if I can travel yet. Can I register for an event later?

I have the papers from the event but I do not have the presentations. Can I get them?

I need to book a flight to attend the event. When does it start and when does it finish?

I would like to receive member benefits; how do I become an ESOMAR member?

Is my company a member of ESOMAR? We are listed in the Directory of Research Organisations. Can I have reduced rates to attend an event?

We want to exhibit, sponsor or give a commercial presentation at an event. How do we arrange that and who do we contact?

What are local activities?

What are the costs of a webinar?

What events will be held this and / or next year?

What is a webinar?

What is a workshop?

What is an ESOMAR conference?

What is the Congress?

When do I receive my badge and delegate pack?

When will I receive confirmation of my registration?

Where can I get venue and hotel information for my event booking?

Government affairs

As a national Association, we are looking to gather more information on your Government affairs actions. What is the best way to do this?

Do you offer legal advice to individual researchers or companies?

How can I access your position papers?

How can I find out more about ESOMAR’s activities in this area?

How does ESOMAR’s Government Affairs work relate to Professional Standards?

I’m a journalist. Who should I contact with press enquiries?

What are the main legislative threats to market, social and opinion researchers?

Who does ESOMAR consult to establish the positions communicated to governments?

Why is Government Affairs important to ESOMAR and how does this benefit me as an ESOMAR member?

Individual Membership - General FAQs

Can I display the Individual Member Mark on my company website?

Can I use the ESOMAR logo on printed/digital materials?

Can my company apply for ESOMAR individual membership?

How can I cancel my membership?

How can I extend or renew my membership?

How can I get confirmation of my Individual Membership?

How can I get the ESOMAR Membership Mark?

How can I update my details being displayed in the online Members Search?

How do I become an ESOMAR individual member?

I am changing position/company. What do I need to do?

I am logged in as a member, but for some reason I cannot download the Individual Member Mark. What is wrong?

I can login to MyESOMAR but why I can only update my contact details and cannot access my online member benefits anymore?

I cannot login to MyESOMAR.

I do not wish to renew my membership, can a colleague replace me?

I have forgotten my password

I wish to file a complaint against a company for non-payment

What is the duration of my membership?

What types of Individual Membership does ESOMAR offer?

Who is eligible to become an ESOMAR individual member?

Why do I have to follow the "Guidelines for Use" in using ESOMAR Individual Member Mark ?

Why do I need to include my personal statement to the Individual Member Mark that is used in email signature or published on the website?

Why is there a link connected to my online Membership Mark?

Individual Membership - Regular / Full

How can I get an Individual Membership Certificate?

How can I get my Individual Member Mark?

How do I become an ESOMAR regular individual member?

I have my personal member listing but why I cannot find my company listing?

What is the approval process of Full Individual Membership application?

Why do I need to include my personal statement to the Individual Member Mark that is used in email signature or published on the website?

Individual Membership - Young ESOMAR Society (YES)

An event in my country? Great! How can I get involved?

How can I get my YES member mark?

How can I submit my blog?

How can I use my YES Member Mark?

How do I become a YES member?

How much will it cost me to be a YES member?

I found a job! What do I need to do?

I would like to organize something by myself, how can ESOMAR help me?

I would like to sign up a friend or fellow student of mine, how can I do that?

What can I win when I submit my blog?

What do I get as a YES member?

What is the approval process of Individual Membership application?

What is the difference between the YES STARTER membership and the YES PRO membership?

What is the duration of my YES membership?

What is the ICC/ESOMAR International Code?

What is the YES Race?

What topics can I use for my blog?

Where can I find my on-demand content?

Where can I find the job board?

Who can become a YES member?

Why is the YES valuable for me?

Publications

Are all ESOMAR publications and event papers available for order through the ESOMAR publication store?

Can I cancel or return my order?

Can two different discounts be combined?

Do I have to pay extra for delivery outside Europe?

How can I pay for an ESOMAR publication?

How do I download my purchased publication?

How do I obtain an invoice for my purchase?

How long will it take before I receive my order?

How will my publication order be delivered?

I am in the process of becoming an ESOMAR member - can I receive the members’ discount?

I would like to receive member discounts; how do I become an ESOMAR member?

Is it possible to get statistics and figures regarding market research

Is it possible to order ESOMAR publications by telephone?

What discounts are available on publications?

Will I be charged VAT (value added tax) on my order?

Young Researcher of the Year Award

Can I run the research in a group?

Can I submit an article I (co)-authored in the past?

I need more guidance. I do not know how to proceed, to develop this project.

Is it alright to pay attention to a specified subject and place which means the result could only suit for a specified people of certain places?

Should the research be qualitative and quantitative or only one of them?

This is not like a typical business issue. I do not know how to proceed.

What kind of research are you looking for?

Who should we include as a target for this research?

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