Monday, 24 September
08:45 – 09:00
TV Pre-Show - Why watch ESOMAR TV; Chat with Finn Raben [ESOMAR Director General] about threats, challenges and trends in the industry; Interview with Congress Programme Committee Chair Wim Hamaekers
09:00 – 10:30
TRANSFORMATION stage programme: Opening & Welcome; Young ESOMAR SOCIETY Award finalists; KEYNOTE | Digital Transformation and the Impact on Retail [Piet Coelewij, Wehkamp]
10:30 – 11:20
TV Coffee Show – Young market researchers: How do young generations change the research world?
11:20 – 12:05
TRANSFORMATION stage programme: A HUMAN LENS ON BUSINESS TRANSFORMATION
12:05 – 12:40
THINK TANK stage programme: Research Disaster Movies – the mistakes that lead to catastrophe… [Jon Puleston, Lightspeed]
12:40 – 14:00
TV Lunch Show - Insights into leadership coaching and team building, ESOMAR membership, research disasters, the ESOMAR Global Market Research report 2018, developments in Latin America and Asia Pacific, and more!
14:00 – 15:00
TECHNOVATE stage programme: VOICE TECH TALKS
15:00 – 15:45
TV Tea Time Show – Interview and discussions with McDonalds, BARCEL and Coca-Cola; Insights into doing research right, data privacy and data breaches; Regional news from Nigeria
15:45 – 17:50
TRANSFORMATION stage programme: PRIVACY IN THE 2018 SPOTLIGHT
17:50 – 18:00
TV Wrap-Up Show - Discussing today and tomorrow
Tuesday, 25 September
08:45 – 09:00
TV Pre-Show - What's on TV today; Interview with Ken Yahns [Zappi] about the ESOMAR FUSION 2018 event and the Zappi Digital Marketing Award; Chat with Caroline Goyder about speaking with confidence
09:00 – 09:45
TRANSFORMATION stage programme: EMBEDDING INSIGHTS TO CREATE IMPACT (PART 1)
09:45 – 10:05
TECHNOVATE stage programme: Unifying Measures of Customer Experience and Satisfaction - Building a customer satisfaction measurement framework [Jeffrey Mercer and Mareth Cordell, Microsoft]
10:05 – 10:15
TV Commercial Break
10:15 – 10:45
THINK TANK stage programme: Learning Every Damn Day - How to interpreet your world and find IKIGAI [Vanessa Oshima, Starbucks]
10:45 – 11:15
TV Coffee Show – The impact of digital transformation on human beings
11:15 – 12:50
TRANSFORMATION stage programme: ESOMAR FOUNDATION | Making A Difference to Not-For-Profits
12:50 – 14:05
TV Lunch Show – Brilliant case studies
14:05 – 15:25
TRANSFORMATION stage programme: POLLING IN THE SPOTLIGHT
15:25 – 16:00
TV Tea Time Show – Research wins!
16:00 – 17:50
TRANSFORMATION stage programme: CONGRATULATIONS! THAT'S BRILLIANT!
17:50 – 18:00
TV Wrap-Up Show - Discussing today and tomorrow
Wednesday, 26 September
09:30 – 10:35
TRANSFORMATION stage programme: MARKETING BRILLIANCE AND CONTENT ENGAGEMENT (THE STORY CONTINUES)
10:35 – 11:20
Break
11:20 – 12:40
TRANSFORMATION stage programme: EMBEDDING INSIGHTS TO CREATE IMPACT (PART 2)
12:40 – 13:20
TRANSFORMATION stage programme: KEYNOTE | Merge - The Closing Gap Between Humans and Technology [Malcolm Devoy, PHD]
13:20 – 13:30
TRANSFORMATION stage programme: CLOSING & AWARDS
Why not gather your colleagues and watch the content together! Share your impressions and photos of your team watching via Twitter using #esomar.
