Prof. Fiocca, Professor of Marketing, Università Cattolica Sacro Cuore, Professoressa Maria Grazia Zoia, Professore ordinario di Econometria e Direttore Labcom, Alberto Stracuzzi, Customer Intelligence Director at BLOGMETER, Italy and ESOMAR Representative for Italy and Giulia Fabrizi, Managing Director at ALMAR QUALITY RESEARCH, Italy and ESOMAR Representative for Italy will introduce ESOMAR, the global insights community: values and roles of the Association

Best Paper Award from the 70th ESOMAR Congress in Amsterdam

Using a combination of Image Mining and Text Analytics to decipher relative strength of fast growing Italian designer furniture brand vis-a-vis the competition and also to strategize its future brand positioning.

Chiara Davanzo Zamarian, Global Brand Manager - Brand & Digital Engagement, Arper S.p.A., Italy
Preriit Souda, Data Science Director, Kantar, UK

Presentation about the case history Fitness First, a paper presented at the 70th ESOMAR Congress

Hear, see, touch & experience first-hand how the visionary insight & engagement 'chefs' at Chime Insight Engagement worked with Fitness First to take those raw ingredients and produced a truly actionable gourmet feast of actionability!

Caroline Bates, Board Director, Chime Insight & Engagement, UK

This paper has been presented in Porto, during the ESOMAR Global Qualitative Conference

Supporting brands in addressing the female target audience with a customer experience focus Emma Watson has it but it's rather easier at 27. Madonna still has it at 58. Erotic capital is a personal asset everyone uses to achieve given goals. So why not to build a platform based on this asset to innovate and communicate with your female target audience.

Cinzia Paterlini, Qualitative Department Director, GNResearch, Italy
Elena Bucci, Milan Office Director, GNResearch, Italy

This paper will be presented by researchers from LABCOM at Università Cattolica Sacro Cuore

Millennials are considered the Digital Native generation. Social media have transformed any kind of objectualized narrative into dematerialized digital artifacts whereby Millennials construct their self and share it with their peers as a manifestation of self-disclosure. However this field is overwhelming due to the unlimited paths of hyperlinks and post threads that can be followed, and "haunted" by ethical concerns for the privacy protection of the individuals. In this methodological paper the authors tackle with these issues by suggesting the use of digital introspective diaries as a white space for consumers to fill, a genuine, ethical and laic space to capture consumers' self-reflective work that enables a thick introspective glance on their inner and outer lives.

Silvia Biraghi, Assistant Professor in Economics and Management Sciences, University Cattolica Sacro Cuore, LABCOM
Rossella C. Gambetti, Assistant Professor in Economics and Management Sciences, University Cattolica Sacro Cuore, LABCOM
Prof Maria Grazia Zoia, Full Professor in Econometrics at University Cattolica Sacro Cuore and LABCOM Director