Conference registration from 8:00 both days
Monday - CLICK 9:00-11:00 | Programme 11:00-18:00
Tuesday - Programme 9:00-18:00

Programme

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Let's CLICK! (Clients Learning & Inspiring Clients with Knowledge)

A meet and greet for research buyers (only) to network and share best practice in an informal, private setting. Topics will include those most requested by attendees. If you have a suggestion please email danika.smit@esomar.org.

Networking break (ALL delegates, both client and agency side, welcome)

Opening & Welcome

Opening

by ESOMAR

Introduction to the programme & keynote speaker

Silke Muenster
Programme Committee Chair Vice President Market Research, Philip Morris International, Switzerland

Keynote presentation

Q&A

Food for Thought: You Are Not Alone

Introduction

What challenges dominate the 'To Do' lists of these game-changing global brands? Have a listen, decide what you'd most like to learn more about, then LUNCH!

Etsy

Jemma Ahmed
Director - Global Market Research, Etsy, United Kingdom (GB)

Netflix

Shibani Nayak
Research Manager, Netflix, India

Philips

Anneke Quinn-de Jong
Senior Market Intelligence Manager, Philips International, Netherlands

Lunch

How Do I Fuel The Insight Engine?

Introduction

Namita Mediratta
Global CMI Director, BCS, Unilever, United Kingdom (GB)

Insights in the Driver's Seat

How the global adoption of "How Brands Grow" put insights in charge

Inspired by Byron Sharp's book - how do you speed up, simplify, and become state of the art in a Global Insights function.

Michel ten Donkelaar
Global Head of Consumer Insight, AkzoNobel, Netherlands

Agile Influencing Better Brand Decisions

Getting more with less by embedding a test and learn culture

The learnings from this 'lean-testing' research program have enabled PMI to quickly and confidently prioritise the brand initiatives that will make the biggest impact on global brand challenges, and achieve the highest ROI.

Beth Corte-Real
Director - Global Market Research, Philip Morris International, Switzerland
Virginie Austruy
Analyst Market Research, Philip Morris International, Switzerland

Think Smart, Act Fast and DIY

Agility in a data-driven environment

Re-thinking consumer insights by bringing market research in-house. Why we do it, how we do it and the challenges it brings.

Linda Koelemij
Qualitative Research & Insights Specialist, Booking.com, Netherlands
Sanne Valkenburg
Market Research & Insights Specialist, Booking.com, Netherlands

Discussion

Networking break

How Do I Use Collaboration for Greater Innovation?

Introduction

Felicity Moore
Leader, Research for the Future of the Internet and Mixed Reality, Microsoft, United States

360 Degree Innovation

When co-creation changes the rules of the game

Coming up with new, disruptive ideas is hard to do. And when finally finding those ideas, how will you be sure that they are relevant for the consumer?

Mathilde Levy
Senior CMI Manager, Reckitt Benckiser, France

Table Talks

Time to share your opinions in breakout groups.
How are you making collaboration work? What are the pros and cons of DIY?

Summary Day 1

by ESOMAR

Networking drinks

PART 1 | How Do I Inform and Influence My Stakeholders?

Introduction

Namita Mediratta
Global CMI Director, BCS, Unilever, United Kingdom (GB)

Driving Patient-Centricity Through Art

A novel way to deliver key insights and inspire for actions

Is storytelling for research findings enough in the era of a short attention span? Insight Vernissage involved a combination of visual memory and motion with bite-size quali-quant data supporting 8 themes and represented by famous pieces of art.

Olga Kornilova
Global Strategic Market Intelligence Lead, Ferring Pharmaceuticals, Switzerland

Q&A

PART 2 | How Do I Inform and Influence My Stakeholders?

Introduction

Namita Mediratta
Global CMI Director, BCS, Unilever, United Kingdom (GB)

From Informer to Activator

Extending the role of insights professionals

From informer to activator: when insights professionals take on extended role as activators, this is leading to more meaningful consumer connections and a stronger impact of insights through co-creation together with stakeholders.

Henrike Reinhardt
Consumer Insights Manager, De Persgroep Nederland, Netherlands

Table Talks

Time to share your opinions in breakout groups.
What ways have you been breaking tradition in how you communicate with stakeholders? What's worked and what hasn't?

Networking break

How Does Data Make My Life Better?

Introduction

Silke Muenster
Programme Committee Chair Vice President Market Research, Philip Morris International, Switzerland

Have I Got News For You!?

Analysing how information flows to inform campaign planning

What did you last read on Twitter? The latest news event? The score from yesterday's football match? Imagine if brands could spread their messages as efficiently as information flows on Twitter. Our research takes the first steps in that direction...

Rob Turnbull
Research Analyst, Twitter, United Kingdom (GB)
Sara Picazo Lutton
Head of Ad Research, Twitter, United Kingdom (GB)

From Farmers to Fishers

How Heineken's fishing for insights amongst the sea of readily available behavioural data to complement the farming of new insights generated from claimed data.

Tony Costella
Director CMI, HEINEKEN International, Netherlands

Discussion

Lunch

How Do I Become More Consumer Centric?

Introduction

Felicity Moore
Leader, Research for the Future of the Internet and Mixed Reality, Microsoft, United States

[150: 1500,000,000: 100,000,000,000] Editing the Customer Centricity Gene for the Next Century

Secrets of a market giant's obsession with customer insights

What lessons can one learn from a 150 year old organisation, with 1500 million consumers, and over 100 billion dollars in revenue, that uses the power of uncommon customer insight. A behind-the-scenes look at an emerging market giant’s unique genetic code.

Adrian Terron
Vice President, Tata Services Limited, India

Not New, Not Used, But Next

Understanding the complex world of buying behaviours

Our research has fundamentally changed industry perceptions outlining how challenging and complex buying a car is. By identifying the lack of loyalty, the limited mental effort and the 'just giving up' approach it offers brands massive opportunities across sectors.

Research Manager, Auto Trader Group, United Kingdom (GB)
Stuart Bluck
Head of Research, Auto Trader Group, United Kingdom (GB)

Measuring Customer Experience, Not Retailer Solutions

Exploring new ways to measure customer experience and the hard lessons learned along the way

When we begin to measure the true customer experience we enable the whole business to stop seeing in silos of channels and internal solutions. This is a more future proof approach to measuring your performance and enables far easier benchmarking.

Global Customer Insight Specialist, Inter IKEA Systems, Netherlands

Discussion

Networking break

How Do I Strengthen My Branding?

Introduction

Karolina Tutaj
Manager, Marketing Science Insights, Booking.com, Netherlands

Building the Indian Connect for Uber

Uber - a brand that resonates with Indians

How does a brand that stands for innovation, technological edge and a functional expert sharpen the softer nuances to build emotional loyalty with its riders?

Anup Pradhan
Head of Insights, Uber, India

Programme summary & closing

by ESOMAR

Farewell drinks