Due to increasingly inflexible payment terms provided by event venues, ESOMAR accepts written requests for cancellation up to 7 days in advance of a scheduled ESOMAR event.

Requests for cancellation received up to 14 days in advance will incur a first tier cancellation charge and requests received up to 7 days in advance will incur a second tier cancellation charge.

The following charges will apply:

In the event of exceptional circumstances such as a bereavement or similar uncontrollable events, ESOMAR may, at its sole discretion, consider a written application for cancellation, provided it is received no later than 3 working days after the scheduled event, and written independent verification of the event is attached. In all circumstances however, a cancellation fee will be applied.

ESOMAR permits registered delegates to name a substitute to attend in their place. Should the substitute not benefit from the same rates (non-member and member rates), ESOMAR will charge the difference between the rates.

Written requests for cancellations may be sent by e-mail to events@esomar.org.

The only exception to these terms is In the case of force majeure; in such an instance, where ESOMAR cannot reasonably be expected to execute the scheduled event, ESOMAR will communicate the permissible options to the affected delegates.