Coca Cola’s Real-Time Intelligence
Becoming the champions of consumer engagement

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Author(s): Carla Mayumi, Gabriel Aleixo, Flavio Marcondes, Cristina Brand
Collection: Latin America 2015 - Carnival of Insights: Celebrating Research
Keywords: Market Research Online Communities (MROC), Brand Research, Neuroscientific Techniques , Culture, Purchasing Behaviour

ESOMAR Best Paper Award 2014/2015
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This presentation unveils Coca-Cola's Real-Time Intelligence platform, built together with System 1 Market Research agency BrainJuicer and brand consultants Talk Inc.
Through this initiative, Coca-Cola gained access to real-time insights into its consumers' engagement with the brand, to anticipate and quickly act on opportunities, positively impacting Coca-Cola equity.

The platform, initially developed for the World Cup 2014, is now a reality within Coke and perhaps the richest legacy left by the event. This case proposes an important question to all marketers: How ready are we to face the new reality of empowered consumers wielding the power of technology and media to produce unprecedented velocity of brand interactions? Real-time intelligence is essential for this new reality.

Date of publication: 28.04.2015
ISBN: 92-831-0280-0
Order Code: 36907
Number of pages: 6

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