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|Author(s): Omar Fuentes, Pablo Kennedy
Collection: Latin America 2012 - Uncovering opportunities
Keywords: Trend Spotting /Watching, In-Depth Interviews, Observational Research, Focus Groups, Happiness
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The business challenge was clear ... to maintain and enhance Coca-Cola’s value as a cultural icon. The objective was to refresh its identity as a synonym of happiness and optimism, in a world that might be lacking those values today. The final goal was to create a set of brand communication campaigns that speak to the people in a way that touches their hearts and transmits a positive message to the world. Understanding consumers as humans, with tensions and desires, was a big enabler in achieving this.