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Spam emails with virus sent out under ESOMAR name

22 August 2018

It has come to our attention that some ESOMAR members have received spam email that appears to come from ESOMAR. These emails have not been sent by ESOMAR but are spam or phishing attacks using the ESOMAR name to trick the receiver into opening the email. These emails were not sent from ESOMAR email addresses, and we want to warn you not to open emails sent from another email address, pretending to come from ESOMAR.

Don't open these emails. If you did open the email, make sure you don't click on or download the attachment, and never click on a link in the email.

This was the email that was received by one of our members:

Spam e-mail example

Here are three ways to detect that this email did not come from ESOMAR and should not be opened:

1. ESOMAR staff always uses the ESOMAR domain when sending out emails.

This means that emails coming from staff will always come from an address. Don't trust emails coming from a different domain. And, if possible, set your mail account preferences to always show the email address and not just the name. We only use the ESOMAR name in the From field for our monthly newsletter, never for staff emails with attachments.

Spam e-mail domain


2. ESOMAR staff always undersign emails with their name or team name and company signature, never with "ESOMAR".

Emails coming from ESOMAR may be undersigned by a team, such as Finance team, Membership team or Professional Standards team. In this case the email usually has company contact details in the signature. ESOMAR newsletters do not have a personal signature but will always include the ESOMAR address.

Spam e-mail signature


3. We will never send emails with attachments out of the blue.

The email must be expected from a previous conversation or the subject and body of the email will explain what's in the attachment. Furthermore, our staff will always accompany the email with an explanation of what you can find in the attachment.

Spam e-mail attachments out of the blue

Read more tips on how to recognise phishing emails in this article on Research World Connect.

Market Researchers targeted by cybercriminals. Would you know how to identify a fake or phishing email?