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Report an Issue

  • Look up if the person or company you would like to report is a member here. All ESOMAR members, Corporate and Individual, have signed the Disciplinary Procedures and will have to cooperate with the disciplinary process.
  • Check if the company or individual you would like to report is based in the same country as you are. Is it a member of the national association in your country? In that case, the national association would be better equipped to help you. You can find the association in your country here.
  • If there is no national association, or if it cannot handle your complaint, ESOMAR may assist.

ESOMAR can’t take on complaints about non-members, unless there are exceptional circumstances pressing ESOMAR to protect its members, the reputation of the sector or of ESOMAR. So if you would like to complain about a non-member, please explain in detail why you believe it is essential that ESOMAR members should be protected, or how the reputation of the sector may be damaged.

Be aware that ESOMAR can’t take on legal issues, such as contractual disputes, non-payment, and employment issues. Those cases are better dealt with legally or through other commercial means. ESOMAR may consider taking action, only if there is evidence of a pattern of behaviour that may damage the reputation of the sector.

  • ESOMAR’s Professional Standards team will ask the other party to the complaint to respond. In some cases this is enough to get a complaint solved
  • In other cases, the ESOMAR Professional Standards Committee (PSC) examines the complaints lodged to determine if the ICC/ESOMAR International Code (Code) was violated.
  • The Disciplinary Procedures allow ESOMAR to impose sanctions ranging from private warnings, to expulsion from membership and publication of the sanction imposed on the member. As such a sanction can seriously damage someone’s reputation, sending documented evidence supporting your complaint is necessary.
  • The PSC decides which sanction to impose. If the violation of the Code warrants a sanction more serious than a private warning, the case will be referred to an independent Disciplinary Committee (DC), which is chaired by a lawyer.
  • All information relating to a complaint you send to ESOMAR will be considered confidential and will only be shared with the other party, the PSC, and potentially the DC.

Before you report an issue

  • Look up if the person or company you would like to report is a member here. All ESOMAR members, Corporate and Individual, have signed the Disciplinary Procedures and will have to cooperate with the disciplinary process.
  • Check if the company or individual you would like to report is based in the same country as you are. Is it a member of the national association in your country? In that case, the national association would be better equipped to help you. You can find the association in your country here.
  • If there is no national association, or if it cannot handle your complaint, ESOMAR may assist.

What issues does ESOMAR not handle?

ESOMAR can’t take on complaints about non-members, unless there are exceptional circumstances pressing ESOMAR to protect its members, the reputation of the sector or of ESOMAR. So if you would like to complain about a non-member, please explain in detail why you believe it is essential that ESOMAR members should be protected, or how the reputation of the sector may be damaged.

Be aware that ESOMAR can’t take on legal issues, such as contractual disputes, non-payment, and employment issues. Those cases are better dealt with legally or through other commercial means. ESOMAR may consider taking action, only if there is evidence of a pattern of behaviour that may damage the reputation of the sector.

What happens after you report an issue

  • ESOMAR’s Professional Standards team will ask the other party to the complaint to respond. In some cases this is enough to get a complaint solved
  • In other cases, the ESOMAR Professional Standards Committee (PSC) examines the complaints lodged to determine if the ICC/ESOMAR International Code (Code) was violated.
  • The Disciplinary Procedures allow ESOMAR to impose sanctions ranging from private warnings, to expulsion from membership and publication of the sanction imposed on the member. As such a sanction can seriously damage someone’s reputation, sending documented evidence supporting your complaint is necessary.
  • The PSC decides which sanction to impose. If the violation of the Code warrants a sanction more serious than a private warning, the case will be referred to an independent Disciplinary Committee (DC), which is chaired by a lawyer.
  • All information relating to a complaint you send to ESOMAR will be considered confidential and will only be shared with the other party, the PSC, and potentially the DC.

If you wish to report an issue or complaint, please send it through the form below.

Please include your details, what the substance of your complaint is and whom it is about. Then, attach any evidence you may have (any correspondence, research proposals, etc.) If you can, include which article of the Code you believe was breached. This all helps us to efficiently handle complaints, ensuring that your complaint gets resolved as soon as possible.

Contact details

Member complaint is about

Complaint information*

Please upload any evidence you may have to support your complaint, for example research proposals, or email conversations.*

*Your data and anything you upload will only be used to address your complaint and will be treated as confidential. It may be shared with the company the complaint is about, and potentially, but only if necessary, with the professional standards committee and disciplinary committee.